TERMS & CONDITIONS

FARM CONDITIONS:

We cannot allow dogs in the restaurant area or kitchen. They are welcome at the farm, but will have to stay outside during dining events and lunches. Please keep dogs on leads to avoid stress to our livestock.
Trill Farm is a working farm; please take care as areas of the site have uneven footing.

PAYMENTS:

We accept cash, cheque and payments by BACs transfer. Through the website, we accept PayPal transactions. We also accept payments by card, but charge a 'card usage fee' for this. Payments for large Lunch parties, Feast Events and courses must be made in advance of the event to secure the booking.

CORKAGE FEE:

On Lunches and regular Feast Events we offer a Bring Your Own Bottle policy, and charge £3 per person as a corkage fee to cover recycling and glass washing.

LUNCH & BARBECUE THURSDAYS BOOKING POLICY:

We're a small business, so bookings are essential. If you are unable to attend, please contact us no later than 24hrs before the date, so that we can try to fill the spaces. If we are unable to fill the spaces, you may be liable for the full cost (in the case of large bookings). If we change or cancel the date, we will alert you in plenty of time and offer a transfer or refund in full.

FEAST BOOKING POLICY:

We're a small business, so reservations are essential, and require payment in advance. By paying in full you confirm your attendance to the Feast date. Please pay by bank transfer (details supplied at time of booking), but if you can only pay in cash please let us know ahead of time. If you are unable to attend, please contact us no later than 24hrs before the date, so that we can try to fill the spaces. If we are unable to resell the booking, you will be liable for the full cost, as we will have prepared and provided for those numbers. If we change or cancel the date, we will alert you in plenty of time and offer a transfer or refund in full.

COURSE TERMS & CONDITIONS:

If you need to cancel your place on a course, please notify us in writing as soon as possible. If the course date is more than one month away from date of cancellation, you may transfer your place to another course date or receive a full refund.
If the course date is less than one month away from the date of cancellation, we will attempt to resell your place. If we are successful, you may be transferred to another course date.
If the course date is less than two weeks from the date of notification, then we will be unable to transfer or refund your place.
You may, however, send a friend or family member to attend in your place.

We reserve the right to postpone or cancel a course in the event of illness or for any other reason. We will refund or transfer your place to an alternative date. The decision to cancel will normally be taken no less than one week prior to the course date.

ODK GIFT VOUCHERS:

ODK vouchers are usable at The Old Dairy Kitchen only, and are not valid against other Trill Farm offerings. They cannot be used to purchase items online (via the website), but can be redeemed in person, over the phone or by email, quoting the unique number printed on each voucher.